Terms & Conditions

Terms and Conditions of our Website 

These terms & conditions apply to all orders placed online via jcelectrics.com and via telephone. We reserve the right to amend these terms and conditions at any time. 

This website is operated by JC Electric Ltd, a company registered in England & Wales with company number 06448390 whose registered office is Unit 4a ,Garth Drive, Brackla Industrial Estate, Bridgend. CF31 2AQ. Our VAT number is 915195029. 

These terms and conditions are provided by JC Electric Ltd, its subsidiaries and associates (referred to as JC Electrics, jcelectrics.com, 'us', 'our' or 'we' in these terms) and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.

These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice.

Our Privacy Policy can be found here. Our privacy policy supplements these terms and conditions and by using our website, you will be deemed to have read and accepted our privacy policy.

We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our Terms and Conditions.

Access to Website Content / Copyright

We are the owner (or licensee) of all copyright, trademarks and all other intellectual property rights in our website, and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorised by us (or our licensors).  You acknowledge and agree that the material and/or content published on this website is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website. You further acknowledge that any other use of the material and/or content published on this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.

You may not systematically extract and/or utilise parts of the content of our website. In particular, you may not, without our prior written permission:

  • Redistribute or modify any of the content of our website
  • Remove any copyright or trade mark notices from any copies of the content
  • Utilise any data mining, robots or similar data gathering and extraction tools to extract for re-utilisation of any parts of the website, and/or
  • Create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website

Your Account

If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.

Please ensure that your personal details are up to date.

We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. 

Website Information

We endeavour to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing on the website is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologies if erroneous information is reflected in the price or availability.

We will not be obliged to supply goods at the incorrect price. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Images are illustrative and they may not be the exact item you are ordering. We cannot be liable for orders placed based on the image or illustration that is on the product page. We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on the screen. We cannot guarantee that your equipment's display of any colour, texture or detail of products will be accurate/the same as the actual product.

Website reviews are opinions of our customers and shouldn't be taken as a product description

Website  Access

Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from our use of or inability to access our website.

Terms and Conditions of Sale

When ordering online from jcelectrics.com you will get an order acknowledgement via email. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered  We reserve the right to cancel your full order or part of your order if there has been a pricing error or if the goods are not available. You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order. A contract is formed between us when (and not before) we dispatch your order.

By placing an order with us you agree that:

1. Any information provided by you will be true, accurate, current and complete

2. You are the authorised holder of any credit or debit card you may use on the website

3. You will notify us immediately of any changes to any information you have submitted to the website

4. We may collect, store and use information about you in accordance with our Privacy Policy

5. You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever

6. E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails

7 You have read and accept all terms and conditions including in particular the terms in relation to Price and Promotions, Shipping and Delivery and Returns 

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions.

Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.

Price and Promotions

The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Free gift promotions advertised online are available online while stocks last. Where stock is not available at the time of placing your order we are unable to offer this item at any later stage under the promotional arrangement advertised.

Buy 1 Get 1 Free refers to least expensive item free. Buy 2 Get 1 Free refers to buy 3 items and get the least expensive free. Buy 1 Get 2nd Half Price refers to least expensive half price.

All voucher and discount codes must be entered on the 'Shopping Basket' page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount please check the valid dates.

Returning / Cancelling An Order 

If you wish to return an unwanted order, then in line with the Consumer Contracts Regulations you can do so provided you inform us within 14 days or receipt of the order. All requests to cancel an order must be emailed to us at returns@jcelectrics.com.  We will be in touch as soon as we are notified of the return and a returns number will be issued. The item must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Please note that it is your responsibility to return this item in protective packaging and you are responsible for return postage costs. We reserve the right to issue partial refunds, restocking fees or to refuse a return where items are not in ‘as new’ condition when returned to us. A return number must be obtained before returning a item, orders returned without one may be refused.   

Once the item has been received and checked a refund will be issued within 7 days, refunds will be issued to the original payment method only. 

We will refund the original purchase price and delivery charge provided that the goods are returned to us in their original condition. Where the returned/cancelled item forms part of a larger order all of which is not being return, the original delivery charge will continue to apply. 

Please note, we cannot accept returns on items that have been specially ordered  for you, cut to measure or made to order (e.g. cuts of cable). if you contacted us for an expedited shipping option we cannot refund the extra charges that were occurred on top of the usual delivery charge. 

It is advised that you use a tracked delivery service as you are responsible for the goods until they have been received by our returns department. No refund will be given for any return carriage charges incurred

Items Damaged in Transit

If any items were damaged in transit, please report it to us at returns@jcelectrics.com as soon as you discover the damage, and within 48 hours at the very latest. We are unable to accept any claims after this period. If the items are visibly damaged on receipt, please sign the couriers delivery note as 'DAMAGED', or refuse the goods for return to us. If you do not have time to check the goods upon delivery, it is best to sign for the goods as 'UNCHECKED'.

Shipping and Delivery

Delivery of storage heaters and other heavy goods is to the kerbside of a ground floor location at the delivery address.. We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed by us in writing

Delivery Timeframes

It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully achieved within the chosen delivery time period on the vast majority of orders. 

Delivery dates and times specified by the Company are approximate only. Unless expressly agreed by the Company in writing, time is not and shall not be deemed to be of the essence of the contract.

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and JC Electric Ltd cannot be held responsible for a package not reaching its destination on time.

We shall not be liable for any loss financial or otherwise resulting from a delay in delivering your order. We do not recommend that you book a plumber / electrician or any other installer until your order is complete and has been checked. 

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.

Stock Outs

Usually everything displayed on our site as In Stock is present in our business and available for immediate sale.

In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released and/or payment refunded for the goods in question.. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

Refunds

We aim to process all refunds as quickly as possible. However, please allow up to 14 working days for refunds and replacements to be processed. All refunds will be made using the same card or PayPal account used at the time of placing the order.

The customers' statutory rights are not affected.

Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. This processing time is completely outside of our control and any delay is not on the part of JC Electric Ltd.

Data Protection

Your privacy is very important to us. We will never release your personal details to any third party company for mailing or marketing purposes. We confirm that your personal information will only be used in accordance with our Privacy Policy.

Payment Terms

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can be assured that this is done only to confirm your identity, we do not perform a credit check and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

For more information, please see our Privacy Policy here.

Warranties

All products sold are supplied brand new and should be fit for purpose and of satisfactory quality. The products sold on our site will include a manufacturer warranty (some exclusions apply such as perishable items and consumables), in the event of a product becoming faulty please contact the manufacturer directly and they will be able to assist you. The warranty would only be offered by the manufacturer and not by ourselves. Some products will need to be installed by a qualified person (such as a gas boiler or heater) for the warranty to be valid. You will also need to ensure that the product is serviced where applicable for the warranty to remain valid.

We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked.

Import Duty

Any products that you order for delivery outside of the UK may be subject to import duties and tax, you will be responsible for payment of these duties and taxes. We do not have any control of the costs of such duties and taxes.

You must comply with any laws and regulations of the destination country where the products are to be used. We are not liable for any breach of the laws.

Our liability

Should the Company be restricted, hindered, delayed in or prevented from carrying out its obligations under the contract by any circumstances whatsoever outside the Company's reasonable control including, without prejudice to the generality of the foregoing and without limitation, any act of God, war, riot, strike, lock-out, trade dispute or other labour disturbance, fire, flood, difficulty in obtaining workmen, fuel, materials or transport, government restrictions or the exercise of government authority, whole or partial failure of equipment or the Company's suppliers then the Company shall not be liable to the Customer for any loss or damage whether direct or indirect which may thereby be suffered by the Customer and furthermore the Company shall be at liberty to determine or suspend the contract without incurring any liability for any loss or damage resulting to the Customer. The apportionment of available goods between separate orders and separate Customers shall be entirely within the discretion of the Company.

The Company shall not in any event be liable for indirect or consequential loss or damage including without limitation loss of profits, of use, or of contracts arising out of the supply or failure of supply of goods or services by the Company (other than liability for death or personal injury resulting from the negligence of the Company) and whether arising in contract, tort or otherwise and in all other cases liability shall be limited to the contract price, and the provisions of this sub-clause shall survive the termination of an order or contract however arising.